Saying, "I know you do not want to, but I want you to come with me tomorrow" is an assertive statement.
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Q12: Tone of voice, facial expression and spatial
Q13: Clarifying, encouraging, and paraphrasing are all skills
Q14: Bill and Roger have a serious conflict;
Q15: Communication consists primarily of talking and listening.
Q16: For arrogant listeners, the listener is concerned
Q18: A reflective listening technique:
A) encouraging
B) arrogance
C) empathy
D)
Q19: A potential barrier(s) to effective communication:
A) psychological
Q20: COMPASS has become a key set of
Q21: What are the three levels of listening?
A)
Q22: Jane tunes out quickly once she thinks
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