Characteristics of total quality include:
A) Scientific approach to problem solving and decision making
B) Concerned only with quality management procedures
C) Unity of purpose - all employees, all levels
D) Both A & C

Question

Quizplus · Accepted Answer

Total quality emphasizes a scientific approach to problem solving and decision making, as well as unity of purpose across all employees and levels, making both A and C correct.

Characteristics of Total Quality Include