_________ provides a formal and universal standard for organizations seeking to have their service management capabilities audited and certified.
A) iso/ice 20000
B) iso/iec2000
C) iso/iec20000
D) iso/eci 20000
Correct Answer:
Verified
Q1: Development Manager works with three things _
A)technology,
Q2: What are the 4 P's of Service
Q3: The Business will demand IT Services, and
Q4: The performance _ required to Identifying Service
Q6: OASIS Stands for:
A)organization for advancement of system
Q7: There are_ levels of risk that must
Q8: A major cause for poor performance is
Q9: _ is involves having processes in place
Q10: Reducing the _, giving customers financial incentives
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