________ of a service means that because it can't be separated from the provider, a service's quality can only be as good as that of the provider.
A) Separability
B) Intangibility
C) Variability
D) Perishability
E) Tangibility

Question

Quizplus · Accepted Answer

Variability in services refers to the fact that the quality and consistency of a service can vary greatly depending on who provides it, when and where it's provided. This is because services are inherently linked to their providers, making the service's quality directly dependent on the provider's ability to deliver consistently.

________ of a Service Means That Because It Can't Be