In the CRM process cycle, ________ is the process of analyzing the customer information acquired through various customer touchpoints.
A) analysis and refinement
B) supplier interface
C) customer interaction
D) marketing planning
E) knowledge discovery

Question

Quizplus · Accepted Answer

Knowledge discovery is the process of analyzing customer information acquired through various customer touchpoints in the CRM process cycle.

In the CRM Process Cycle, ________ Is the Process of Analyzing