What is the first step in the development of a service blueprint?
A) identify processes
B) isolate fail points
C) establish a time frame
D) eliminate highest risks
E) analyze profits

Question

Quizplus · Accepted Answer

The first step in the development of a service blueprint is to identify the processes involved in the service. Without understanding the steps involved, it is difficult to create a blueprint that accurately represents the service.

What Is the First Step in the Development of a Service