Company's 'customer relationship capital' is another name of
A) satisfied customers
B) dissatisfied customers
C) customer retention
D) customer conversion.
Correct Answer:
Verified
Q6: Whole cluster of benefits when company promises
Q7: Third step in customer's value analysis
A)assessing attributes
Q8: All costs customer expects to incur to
Q9: Percentage or number of customers who move
Q10: Customized products and services for customers and
Q12: Company's monetary, time and energy cost, all
Q13: A person or company that yields a
Q14: The process of MBO starts with -----
A)setting
Q15: Management is a -----
A)profession
B)principles
C)performance
D)None
Q16: Management is a -----Activity
A)single
B)group
C)both group and single
D)None
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