Airline spokeswoman: "We recognize that it is difficult to maintain a quality level of service while also providing low cost tickets. However, in the past five years, although we have had to reduce our number of flight attendants by 25%, the number of passengers making repeat bookings with us has increased by 25%. Clearly, despite staffing cuts, our customer service has remained satisfactory to our customers."
The spokeswoman's argument is based upon which of the following assumptions?
A)Some people will not fly with an airline again if they are dissatisfied with the quality of service.
B)Reducing the number of flight attendants does not affect the quality of service.
C)Customers are more motivated by price than they are by quality service.
D)The increase in repeat bookings will result in increased revenue for the airline.
E)Most passengers are not concerned with the number of flight attendants on board a flight.

Question

Quizplus · Accepted Answer

The spokeswoman's argument assumes that some people will not fly with an airline again if they are dissatisfied with the quality of service. The spokeswoman therefore uses the statistic that the airline has more repeat fliers to show that customers are still satisfied with customer service. For this to be true, at least some people must not fly again if they are dissatisfied with the level of customer service.

Airline Spokeswoman: "We Recognize That It Is Difficult to Maintain