During shift report on the post-surgical unit, the oncoming tech says critically, "You didn't get that patient up to walk today? What did you do all day?" Which of the following is the most assertive response from the tech giving report?
A)"I'm sorry, you're right. He really should have gotten up today."
B)"I don't like how you are talking to me. I work very hard all day, so do not treat me as if I have done nothing."
C)"I realize you are probably irritated, but we get busy during the day, too."
D)"You have no idea what I'm going through right now. Please stop being so mean to me."

Question

Quizplus · Accepted Answer

The most assertive response is to say "I realize you are probably irritated, but we get busy during the day, too." This response validates the feelings of the other person without allowing them to be controlling. When being assertive, the tech should avoid making personal statements or excuses as to why they made their decisions. They should instead calmly state the facts of their decision.

During Shift Report on the Post-Surgical Unit, the Oncoming Tech