Typically,a help-desk information system has answers to questions that only the true or actual user of an account or system would know.

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This is often referred to as authentication. Help-desk information systems typically require users to provide some kind of identifying information or credentials to ensure that only authorized individuals can access sensitive information or make changes to a system. This helps to maintain security and prevent unauthorized access or data breaches.

Typically,a Help-Desk Information System Has Answers to Questions That Only