A server upgrade is planned for the weekend. Which Service Transition process below would be used to ensure standardized methods and procedures are used?
A)IT Service Continuity Management
B)Continual Service Improvement
C)Knowledge Management
D)Change Management

Question

Quizplus · Accepted Answer

Change Management is the Service Transition process that would be used to ensure standardized methods and procedures are used during the server upgrade.
Key Takeaway: Knowledge Management, the only other Service Transition process listed as a possible answer, is focused on ensuring the organization has quality data for decision making. Change Management ensures changes are controlled and follow a defined set of procedures to minimize the impact of change-related incidents.

A Server Upgrade Is Planned for the Weekend