Which of the following describes a Process?
A)Contains all the details of the IT services delivered to a customer
B)Activities that take in one or more inputs and produce established outputs
C)A table included in the ITIL Service library containing the steps required to request an IT service
D)The most important aspect of Availability Management

Question

Quizplus · Accepted Answer

A process is the related set of activities that take in one or more inputs and produce established outputs designed to provide value to customers or stakeholders.
Key Takeaway: It's important to understand that processes should be measured and these measurements used to drive the overall performance of the service; that the processes are themselves considered an asset because they are what sets a company apart from another in a competitive manner; and finally, processes are flexible such that they may or may not include areas such as roles and responsibilities, policies and procedures, and detailed instructions on how to perform work activities.

Which of the Following Describes a Process