Managing customers is not a function of the sales department.

Question

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According to most businesses, managing customers is a crucial function of the sales department as they are the primary interface between the business and the customers. Sales representatives communicate with customers to identify their needs, offer solutions, and build relationships that promote customer loyalty, leading to repeat business and referrals. Additionally, sales departments may be responsible for following up with customers, handling complaints, and providing after-sale support, which are all critical aspects of customer management.

Managing Customers Is Not a Function of the Sales Department