Customer behavior in which the customer moves from one queue to another in a multiple channel situation is
A) Balking
B) Reneging
C) Jockeying
D) Altering

Name: Customer behavior in which the customer moves from one queue to another in a multiple channel situation is A) Balking B) Reneging C) Jockeying D) Altering
Brand: Quizplus
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Question

Quizplus · Accepted Answer

Jockeying refers to the behavior of customers switching queues in a multi-channel service environment, typically in an attempt to reduce their wait time.

Customer Behavior in Which the Customer Moves from One Queue