Monitoring and assessing body language is an as important as monitoring and assessing verbal responses in crisis work.
Correct Answer:
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Q1: Close-ended questions in crisis intervention are generally
Q2: Open ended questions are designed to encourage
Q3: Closed ended questions should never be used
Q5: An important aspect of listening is to
Q6: One way in which a crisis worker
Q7: "Why" questions are generally excellent open ended
Q8: Silence is also golden at times in
Q9: Allowing clients to cathart about the issue
Q10: A good owning statement may mean making
Q11: A good owning statement can be used
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