What role has technology played in CRM?
A)It has made it easier for businesses to gather information on customer buying habits.
B)It has spawned new software companies.
C)It has changed the roles of participants.
D)It has reduced the complexity of the supply chain.

Question

Quizplus · Accepted Answer

CRM Implementation is the multitude of customer interfaces that a company has to manage in today's world. All of these are backed by upgraded and up to date systems that make it easier for the firm to gather information on customers and their buying habits.

What Role Has Technology Played in CRM