When resolving complaints that involve refunds of inspection fees or other compensation, what action should you always take when dealing with clients?
A)Have clients sign a release
B)Refer clients to your insurance agent
C)Ignore complaints from clients
D)Offer to conduct another inspection

Question

Quizplus · Accepted Answer

When resolving complaints that involve refunds of inspection fees or other compensation, you should always have clients sign a release. The release essentially prevents a client from coming back to you for additional compensation. This is common when it is unclear who is responsible for the problem the client is experiencing.

When Resolving Complaints That Involve Refunds of Inspection Fees or Other