The cost of product liability claims within the total quality management philosophy is a(n):
A) appraisal cost.
B) prevention cost.
C) internal failure cost.
D) external failure cost.

Question

Quizplus · Accepted Answer

The cost of product liability claims falls under external failure costs within the total quality management philosophy. These costs are incurred when products fail to meet quality standards after being delivered to the customer, leading to returns, repairs, or legal claims.

The Cost of Product Liability Claims Within the Total Quality