Monitoring and assessing work involves gathering and critically evaluating data related to subordinate performance, service or project qualities and overall unit or organization performance. Which of the following monitoring aspects is related to the "balanced scorecard" approach?
A) Defining what is important to monitor and observe
B) Consistent and disciplined review of the information
C) Integration of qualitative sources
D) Review of quantitative sources

Question

Quizplus · Accepted Answer

The balanced scorecard approach is a performance management tool that uses a variety of metrics to measure performance in four areas: financial, customer, internal business processes, and learning and growth. The first step in using the balanced scorecard approach is to define what is important to monitor and observe. This involves identifying the key performance indicators (KPIs) that will be used to measure performance in each of the four areas.

Monitoring and Assessing Work Involves Gathering and Critically Evaluating Data