Operational CRM includes predictive analytics and segmentation applications.
Correct Answer:
Verified
Q3: Companies that engage customers via social media
Q4: According to Gartner, the starting point for
Q5: Because of the many negative consumer comments
Q6: Social networking sites, for the most part,
Q7: Social networks work well in B2C markets
Q9: Social media marketing works well in theory
Q10: Social trust is the most important factor
Q11: A higher percentage of the U.S. population
Q12: The leading social networking site in China,
Q13: While some older people use social networking
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