The CRM challenge with Brand Alignment Structures is the creation of a holistic view of the customer.
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Q2: A McKinsey research study found that the
Q3: Customer centricity implies that all customer information
Q4: Organizational and operational barriers between customer contact
Q5: The larger the organization, the better chance
Q6: A functionally structured company is optimal for
Q8: The more decentralized an organization's interactions, the
Q9: Account teams usually rely on CRM enabling
Q10: A matrix structure organization is conducive to
Q11: CRM efforts are most successful when all
Q12: Outsourcing the call center function can enhance
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