Which of the following statements is most true regarding a business rule priority setting table:
A)Only purchase transaction variables need to be included in the table.
B)These tables cannot be created for business customers due to complexity.
C)Only demographic variables should be included in the table.
D)Priority is set by touch point.
E)Priority tables are not needed if there are only two points of customer interaction.

Question

Quizplus · Accepted Answer

Business rule priority setting tables are used to determine the priority of business rules based on various touch points in the customer journey. Therefore, priority is set by touch point, which makes option D the most true statement. The other options are incorrect - all transaction and demographic variables should be considered in the table, complexity should not prevent these tables from being created, and priority tables are still necessary even with only two points of customer interaction.

Which of the Following Statements Is Most True Regarding a Business