What do sociologists call it when an individual's job requires her to manage her feelings as part of her official duties?
A) socialization
B) feeling rules
C) the looking-glass self
D) emotion work
E) role taking

Question

Quizplus · Accepted Answer

Sociologists call it emotion work when an individual's job requires her to manage her feelings as part of her official duties. Emotion work involves managing one's own emotions, eliciting specific emotional responses in others, and suppressing or expressing emotions according to social norms and expectations.

What Do Sociologists Call It When an Individual's Job Requires