Which of the following examples involves customer participation in the design of the service?
A) choosing a lane at the supermarket
B) investing in a financial portfolio
C) getting an X-ray at the hospital
D) eating at a fast-food restaurant

Question

Quizplus · Accepted Answer

Investing in a financial portfolio involves customer participation in the design of the service because customers often work with financial advisors to tailor their investment strategies according to their personal goals, risk tolerance, and financial situation, making it a collaborative process.

Which of the Following Examples Involves Customer Participation in the Design