Asking individuals familiar with the kinds of services provided to make direct observations of the program
A) is seldom disruptive of program services.
B) could produce very unbiased data if the experts are involved in neither the program nor its competitors.
C) is among the least expensive evaluation data available.
D) should never be used because it could threaten the staff.

Question

Quizplus · Accepted Answer

Asking experts who are not involved in the program or its competitors to make direct observations can produce unbiased data. However, this may not always be the least expensive evaluation method and it is important to ensure that the observations do not disrupt program services. There should not be a threat to staff if the observation is conducted professionally and respectfully.

Asking Individuals Familiar with the Kinds of Services Provided to Make