You are shopping in a department store. A salesperson approaches you and begins to give you a "hard sell" to convince you to buy a very expensive outfit. You find yourself wishing you were in another county rather than listening to this annoying person. The salesperson's communication is an example of which of the following defensive communication patterns?
A) Provisionalism
B) Manipulation
C) Indifference
D) Both a and b

Question

Quizplus · Accepted Answer

The salesperson's communication is an example of manipulation, using forceful and aggressive tactics to pressure the customer into making a purchase they may not want or need. Provisionalism involves using tentative language and being open to different perspectives, while indifference involves being apathetic or uninterested in the conversation.

You Are Shopping in a Department Store