A local company is looking into increasing their diversity and inclusion management and are trying to determine which department would best benefit from a larger focus on diversity. Which of the four departments would most benefit from diversity efforts?
A) Manufacturing
B) Finance
C) Customer service
D) Quality control

Question

Quizplus · Accepted Answer

Customer service departments often deal with a diverse range of customers, including those from different ethnicities, cultures, and backgrounds. A more diverse customer service team would be better equipped to understand and cater to the needs of a wider range of customers, leading to improved customer satisfaction and loyalty.

A Local Company Is Looking into Increasing Their Diversity and Inclusion