Principles of a fair and just culture include: (Select all that apply.)
A) zero-tolerance for reckless behavior.
B) reduction of personal accountability and discipline.
C) recognition that competent professionals make mistakes.
D) errors and unintended events being reported unless no patient harm occurs.
E) acknowledgment that even competent professionals develop unhealthy norms.

Question

Quizplus · Accepted Answer

A fair and just culture "is an approach to medical event reporting that emphasizes learning and accountability over blame and punishment" (CAPSAC, 2016, p. 1). Everyone throughout the organization is aware that medical errors are inevitable, but all errors and unintended events are reported-even when the events may not cause patient injury. This culture can make the system safer as it recognizes that competent professionals make mistakes and acknowledges that even competent professionals develop unhealthy norms (shortcuts or routine rule violations), but it has zero-tolerance for reckless behavior.

Principles of a Fair and Just Culture Include: (Select All