The nurse manager determines that communication style is contributing to problems with delegation on her unit. What tool is used to teach principles of communication, leadership, situation monitoring, and mutual support?
A) American Nurses Association (ANA)
B) Agency for Healthcare Quality and Research (AHRQ)
C) Team Strategies and Tools to Enhance Performance and Patient Safety (TeamSTEPPS)
D) Institute for Healthcare Improvement (IHI)

Question

Quizplus · Accepted Answer

Invariably there will be potential problems as the use of delegation expands in health care. The nurse leader will need to be aware of techniques to address these potential problems. One such method is the TeamSTEPPS 2.0 (Team Strategies and Tools to Enhance Performance and Patient Safety) program. The framework followed is based on a foundation of team competencies including knowledge, attitudes, and performance. The principles the program abides by include team structure and the teachable principles of communication, leadership, situation monitoring, and mutual support.

The Nurse Manager Determines That Communication Style Is Contributing to Problems