When using the recommended complaint handling procedure, once the salesperson and the customer have agreed upon how to resolve a complaint, what should the salesperson do?
A) make sure that the customer has realistic expectations, and then implement the solution
B) allow the customer to vent
C) add value by following through on any promises made
D) make sure to get the agreement in writing

Question

Quizplus · Accepted Answer

The salesperson should make sure that the customer has realistic expectations, and then implement the solution. This will help to ensure that the customer is satisfied with the resolution and that the complaint is resolved effectively.

When Using the Recommended Complaint Handling Procedure, Once the Salesperson