What kind of question is designed to let the customer respond freely and as a result disclose personal or business information?
A) high-gain
B) open-end
C) strategic
D) closed-end

Question

Quizplus · Accepted Answer

Open-end questions are designed to let the customer respond freely and provide more detailed information. This type of question encourages the customer to disclose personal or business information, which can be helpful for the salesperson in understanding their needs and preferences. High-gain questions are focused on getting a positive response from the customer, whereas strategic questions are intended to gather specific information to help the salesperson make a sale. Closed-end questions are designed to elicit a brief, specific response from the customer.

What Kind of Question Is Designed to Let the Customer