According to a survey of customers discussed in the textbook, a salesperson exaggerating the benefits of a product or service to secure a sale is considered unethical.

Name: According to a survey of customers discussed in the textbook, a salesperson exaggerating the benefits of a product or service to secure a sale is considered unethical.
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According to the textbook, 68% of customers surveyed considered a salesperson exaggerating the benefits of a product or service to be unethical behavior.

According to a Survey of Customers Discussed in the Textbook