Which of the following is NOT a key follow-up activity:
A)Reexamining the value added to the customer.
B)Adding the customer to your daily email message chains.
C)Measuring customer retention and loyalty.
D)Resetting customer expectations as needed.

Question

Quizplus · Accepted Answer

Adding the customer to daily email message chains is not a key follow-up activity as it may be considered as spamming the customer rather than actually following up with them. The other options, reexamining the value added to the customer, measuring customer retention and loyalty, and resetting customer expectations as needed, are all important follow-up activities to ensure customer satisfaction and loyalty.

Which of the Following Is NOT a Key Follow-Up Activity