While manning the help desk, you receive two calls at the same time. The first is from a user who cannot print a Word file and the second is from a user who cannot restore payroll records. How should you handle the two calls?
A)Handle both at the same time.
B)Tell them both to call back later.
C)Handle the printing problem first.
D)Handle the payroll user first.

Question

Quizplus · Accepted Answer

You should handle the payroll user first since it is of higher priority.
Key Takeaway: Although both calls may seem to be of equal priority, you should help the payroll user first. Payroll issues can affect the entire workforce. Since this issue could be a serious concern, you should view this as a priority.

While Manning the Help Desk, You Receive Two Calls at the Same