You are working on a user's computer when a colleague calls you to discuss a work-related retreat that's occurring that weekend. How should you handle the call?
A)Excuse yourself from the user's computer and take the call in another room.
B)Ignore the phone call and return the call later.
C)Take the call using earphones or an earpiece and continue to work on the computer.
D)Ask the user's permission and, if given, take the call. Otherwise, continue working.

Question

Quizplus · Accepted Answer

If a colleague calls to discuss a work-related retreat while you are working on a user's computer, ignore the phone call and return the call later.
Key Takeaway: If you were at a doctor's office and during your visit the doctor continually received phone calls or outside interruptions, you would likely feel uncomfortable trusting your health to this professional. The user wants to make sure you're attending to his/her needs, and taking a phone call (or even asking for permission to take a phone call) is inappropriate and puts the user in an uncomfortable position. There are situations where speaking on the phone is impossible to avoid, for instance in emergencies or with a particularly demanding boss, but usually wait until between jobs to make or take phone calls.

You Are Working on a User's Computer When a Colleague