You have informed a customer that you willmeet with her at 10:00 PM. sharp. However, due to some exigency, you are going to be late by a few hours. What should you do?
A)Call the customer over phone and explain that you will be late by a few hours.
B)Send an email informing the customer that you will be late.
C)Tell your colleague.
D)Keep quiet.

Question

Quizplus · Accepted Answer

Whenever you are late for an appointment with a customer, inform the customer beforehand and set up a new appointment time and date. This helps avoid customer frustration.
Key Takeaway: The customer willbe expecting you at the specified time. It is appropriate to call the customer over phone and inform herthat you will be late. Sending an email may not be the best option, since the customer may not checkheremail often. Your colleague mightnot convey the message to your customer in a timely manner.

You Have Informed a Customer That You Willmeet with Her