A client asks a technician to add a DVD+R burner to a computer. The technician does this and successfully tests the drive. Three weeks later, the client calls and says that the burner is no longer working. The technician learns that the drive reads CDs and DVDs but will no longer burn DVDs. What is the first action that the technician should take?
A)Check for a faulty IDE cable.
B)Be sure that the DVD+R is formatted before using it.
C)Check for incompatible media.
D)Re-install DVD burning software.

Question

Quizplus · Accepted Answer

Check for incompatible media, meaning check if the DVD inside the drive is a writable disc or a read-only disc.
Key Takeaway: If your DVD burner is able to read CDs and DVDs, this means that the drive and cabling is fine. Most of the times, we forget to insert a writable disc in the drive to complete the process of burning the DVD. Make sure the DVD you have inserted is not write-protected or just a ROM.

A Client Asks a Technician to Add a DVD+R Burner