According to the Gibb study, it is better to say what you feel than to prepare a script when trying to resolve a conflict. This pairing is known as
A) evaluation versus description.
B) control versus problem orientation.
C) neutrality versus empathy.
D) strategy versus spontaneity.

Question

Quizplus · Accepted Answer

The pairing of saying what you feel versus preparing a script in conflict resolution is about strategy versus spontaneity. The study suggests that scripted responses may come across as insincere and can hinder honest communication, while spontaneous responses allow for more genuine expression of emotions and thoughts.

According to the Gibb Study, It Is Better to Say