Martina's yelling makes Eric uncomfortable when there is a disagreement between the two. Although he has tried to discuss her style of communication and how he feels about it, Martina claims it is perfectly acceptable behavior. Martina is demonstrating the factor that generally contributes to conflict known as denial.

Question

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Martina is denying that her behavior is unacceptable and refusing to acknowledge Eric's discomfort, which contributes to the conflict between them.

Martina's Yelling Makes Eric Uncomfortable When There Is a Disagreement