Wanda is a member of her school's grade appeals committee. Once a month, she is required to listen to students who are dissatisfied with their grades. Although it is tempting to take the side of her fellow students, she forces herself to suspend judgment until all of the facts are presented. This is called
A) Informational listening.
B) Responsive listening.
C) Empathetic listening.
D) Critical listening.

Question

Quizplus · Accepted Answer

Wanda is engaging in critical listening, which involves suspending judgment and carefully evaluating all the information presented. She is not simply listening to gather information (informational listening) or responding emotionally to the students' complaints (empathetic listening). While she is ultimately trying to be responsive by helping students, her first step is to critically evaluate the situation.

Wanda Is a Member of Her School's Grade Appeals Committee