In the balanced scorecard approach, the factors that define all major areas of organizational performance and operations should be monitored for organizational improvement.

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Quizplus · Accepted Answer

This is true. The balanced scorecard approach involves identifying key performance indicators in four areas: financial, customer, internal processes, and learning and growth. By monitoring these indicators, organizations can identify areas for improvement and track progress towards organizational goals.

In the Balanced Scorecard Approach, the Factors That Define All