All of the following statements about complaints are true EXCEPT:
A) all complaints to the department must always be made in writing
B) it is an allegation made by any person that an employee or the department has behaved inappropriately
C) service complaints may not require an investigation but will require an effective and timely reponse
D) complaints are a source of critical information for the management of the department's external and internal environments

Question

Quizplus · Accepted Answer

Not all complaints to the department need to be made in writing. Some complaints may be made verbally, but it is preferable for them to be documented in some form.

All of the Following Statements About Complaints Are True EXCEPT