Which of the following is NOT a goal of customer-focused care?
A) Family and/or friends are involved.
B) Physical comfort and care needs are met.
C) Care for the client follows strict schedules and rules.
D) Information is communicated.

Question

Quizplus · Accepted Answer

Care for the client following strict schedules and rules is not necessarily a goal of customer-focused care. Customer-focused care is centered on the client's individual needs and preferences, which may not always fit within strict schedules and rules. The other choices (A, B, and D) are all goals of customer-focused care.

Which of the Following Is NOT a Goal of Customer-Focused