When writing difficult messages that have an emotional impact on your readers, it is always a good idea to…
A) Allow yourself more time to compose and design the message.
B) Anticipate the emotional impact of messages that will convey negative or disappointing news.
C) Save the draft, and then let it sit for a while. Later, read the message aloud to check for clarity and courtesy.
D) All of the above.

Question

Quizplus · Accepted Answer

It is difficult to anticipate how every one of your readers will interpret your message, but these five guidelines will help you compose correspondence that achieves clarity and maintains goodwill with your readers:
F1F1F1S1F1F1F10Allow yourself more time to design messages about sensitive issues or that might be subject to misreading or misinterpretation.
F1F1F1S1F1F1F10Anticipate the emotional impact of messages that will convey negative or disappointing news (e.g., rejection letter, termination notice).
F1F1F1S1F1F1F10Always analyze your reader as carefully as possible, particularly the reader's frame of reference and attitude toward both you and your subject.
F1F1F1S1F1F1F10Read aloud what you have written.
F1F1F1S1F1F1F10For any especially difficult message, compose the message, save the draft, and then let it sit for a while. Later, read the message aloud to check for clarity and courtesy.

When Writing Difficult Messages That Have an Emotional Impact on Your