The more complex your instructions are, the more important it is to…
A) Publish them on a website.
B) Design them for mobile devices.
C) Perform usability testing with representative users.
D) Suggest to not release the product if it is too confusing to users.

Question

Quizplus · Accepted Answer

Because users of products and services typically resist reading instructions, their interpretations of your instructions could easily surprise you. Test your instructions on a group of representative users to determine the accuracy and consistency with which users decipher the intended meaning and take the appropriate action. The more complicated the instructions or the more dangerous the product or service, the more important it is to perform usability testing. Your objective is to make sure that users will be able to operate the product or service safely, correctly, and efficiently.

The More Complex Your Instructions Are, the More Important It