A company who delivers incomplete or hard-to-understand instructions can be held responsible...
A) in a legal suit
B) for costs incurred by a customer
C) for customers returning products
D) All of the above

Question

Quizplus · Accepted Answer

Instructions and procedures often carry legal liability. Most new products and processes have instructions attached. Instructions may also appear on product websites. When a product fails because instructions lack clarity, completeness, and/or adequate warnings, the manufacturer can be held responsible for costs incurred by buyers who, in good faith, attempted to follow the instructions. Even worse, when a customer or an employee is killed or injured because instructions did not provide complete, readable information and safety warnings, the company can be liable for the injuries or death. Companies that provide incomplete or hard-to-follow instructions for installation or assembly of their product can lose money when discouraged purchasers return the product. Conversely, well-designed, clear, complete, accurate instructions can improve the image of a product and its manufacturer and prove highly persuasive sales documents.

A Company Who Delivers Incomplete or Hard-To-Understand Instructions Can Be