The service level agreement (SLA) for a WAN service may include following terms EXCEPT:
A) Penalty provisions for service failures
B) LAN topology of a client's enterprise network
C) Data rate (speed) of a subscribed WAN service
D) Latency (ex. round-trip transmission delay) and how it is measured
E) Availability of network service and its calculation method

Question

Quizplus · Accepted Answer

The SLA for a WAN service would not include information about the LAN topology of a client's enterprise network, as this is specific to the client's internal network and not the WAN service provided by the provider. The other options, penalty provisions for service failures, data rate (speed), latency and its measurement, and availability of network service and its calculation method, are all potential terms that may be included in a WAN service level agreement.

The Service Level Agreement (SLA) for a WAN Service May