Which of the following is one of the measurable and consequently controllable outcomes mentioned by Otto et al. (2020)?
A) Management efficiency
B) Cash flow
C) Employee satisfaction
D) Measures of financial productivity

Question

Quizplus · Accepted Answer

Otto et al. (2020) mention that measures of financial productivity, such as revenue per employee or asset utilization, are measurable and controllable outcomes that organizations can focus on to improve their performance. Management efficiency, cash flow, and employee satisfaction are also important outcomes, but they may not be as directly controllable as financial productivity measures. If a firm enjoys a position of competitive advantage, this will result in measurable and consequently controllable outcomes, principally customer-satisfaction loyalty, market share, and measures of financial productivity (see Otto, Szymanski, and Varadarajan, 2020).

Which of the Following Is One of the Measurable and Consequently