Which of the following are examples of panoptic surveillance which takes place in call centres? Please select all that apply.
A) Data on call times can be used to compare the relative performance of different operators.
B) The physical layout allows easy observation of individual operators.
C) Barcodes track the positions of individual workers.
D) Supervisors can listen to calls as they happen.

Question

Quizplus · Accepted Answer

The word Panopticon means 'all seeing' and so panoptic surveillance is that which makes workers visible where previously aspects of their work might have been invisible to managers. This visibility might be of a worker at their desk, listening in to calls they are making, or using electronic data to highlight aspects of the worker's performance. Barcodes can also be used for panoptic surveillance, but are used more for tracking workers in a warehouse.

Which of the Following Are Examples of Panoptic Surveillance Which