Emotion management only takes place in 'frontstage' areas of service organizations.

Name: Emotion management only takes place in 'frontstage' areas of service organizations.
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Question

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Whilst emotional labour takes place 'frontstage', in front of customers and in return for a wage, Hochschild (1983) noted that other forms of emotion management go on in backstage areas, including those where the team support each other.

Emotion Management Only Takes Place in 'Frontstage' Areas of Service